Terms of Service Agreement For Mail-In and In-Shop Repairs
Customer requests services from MobileR, its agents, distributors, affiliates or licensees to repair a suspected faulty electronic device and understands that the MobileR is not liable or responsible for any problems or damages arising from the diagnostic, repair, or attempted repair of the electronic device.
Customer understands and agrees the electronic device is currently in a defective state and that this repair is an attempt to restore usable functionality via repair. Customer understands this is a risky repair and that many things can render the device unusable and releases the Repair Center from all responsibility for success or failure.
3 Year LIMITED WARRANTY
MobileR warrants its repairs and replacement parts for 3 Year Warranty (Phones & Tablets) & 60 Days (Computers) from the date that MobileR deems the specific repair completed. This limited warranty is only good for the specific repair performed. This limited warranty is not assignable by the Customer. The Customer understands the warranty does NOT cover defects caused by his or herself or someone other than the MobileR.
If the device malfunctions during the days outlined above, the customer must, at his or her own cost, return the device to MobileR within the days of such repair. The exclusive remedy provided in this Agreement is the repair or the refund of the amount that MobileR charged for such repair minus the fee for diagnosing and reassembly.
WATER/LIQUID DAMAGE REPAIRS
Customer understands that even though his or her electronic device might be in “operational condition” or in “partial operational condition” the electronic device may cease to work after diagnostic and attempted repair because water/liquid damage can cause loss of data and memory, corrosion, rust, electrical shortage, and device failure, thus MobileR is not liable for any problems arising from diagnostic, repair or attempted repair. Additionally, the Customer understand and agrees the 3 Year limited warranty outline above does not cover any device that previously suffered from water/liquid damage.
The Customer understands and agrees that MobileR may need to wipe, delete, clear, and master reset a particular device which can result in data, software, and memory loss. The Customer understands and agrees that MobileR is not liable for any damages caused by such wipe, delete, clear, or master rest.
MobileR will make a reasonable attempt to repair Customer’s electronic device within the estimated time frame communicated to the Customer; however, Customer understands and agrees that the repair can take longer than originally estimated. MobileR is not liable for any damages caused by such delays.MobileR in its sole discretion may refrain from providing the repair service and refund, either partially or fully, the amount the Customer paid for the repair service.
DEVICE THAT IS NOT REPAIRABLE
MobileR at its sole discretion will decide if the device is repairable or not. The Customer agrees to pay diagnostic and reassembly fee if the device is deemed not repairable by MobileR.
Customer understands MobileR will work hard to fulfill and complete the requested repair successfully. The Customer also understands a successful repair outcome is not always possible, therefore, the Customer releases MobileR from any liability arising from MobileR attempt to perform any repairs.
Customer understands and agrees that any device left for over 90 days from the date the Customer is notified to pick it up will be parted out and/or recycled by MobileR. Customer agrees that MobileR will not be liable for any damages for any device that is left for over 90 days from the date the Customer is notified to pick it up.
SOFTWARE & DATA
Customer guarantees that he or she is the sole owner of the content and software or has the appropriate licenses and authorizations to the content and software contained on the device to be repaired. Customer guarantees that he or she has the legal authority to grant MobileR the ability to back up the data, copy the data, transfer the data, and install software. Customer grants MobileR the ability to act on Customer’s behalf to back up the data, transfer the data, copy the data, and install software. Customer agrees and understands that he or she is solely responsible for any infringements of intellectual property rights, trade secrets rights, and all other rights and obligations.
MobileR is not responsible if its repair causes the manufacturer’s warranty to be void. Additionally, Customer understands and agrees that MobileR may in its sole discretion choose to use either third party parts or original manufacture parts in servicing the Customer’s device.
If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.